Shipping Policy

Thank you for shopping with The Herbal Studio. We are committed to delivering your order safely and on time throughout Pakistan.

1. Shipping Coverage

We currently deliver to all major cities and most towns across Pakistan.

2. Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an order confirmation once your order has been successfully placed.

3. Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier service delays.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

• We may offer free shipping on selected products or promotional campaigns.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) across most areas in Pakistan, subject to courier service availability.

Please ensure someone is available to receive and pay for the order at the delivery address.

6. Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, or email (where available) to track your shipment.

7. Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• Natural disasters or other unforeseen events

We appreciate your patience in such situations.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address or phone number is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply for re-delivery.

9. Failed Delivery

If a customer is unavailable after multiple delivery attempts or refuses to accept the order without a valid reason, we reserve the right to cancel future Cash on Delivery (COD) orders from that customer.

10. Damaged Packages

If your package appears damaged upon delivery, please:

• Inspect the package before accepting it.

• Contact us within 48 hours of receiving the order.

• Provide clear photos of the package and product to help us resolve the issue quickly.