Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Welcome to The Herbal Studio. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns only if:

  • The item is damaged or defective upon delivery.

  • You received the wrong product.

  • The product is unused, unopened, and in its original packaging.

  • A return request is submitted within 7 days of receiving your order.

Products returned after 7 days will not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used or opened products

  • Personal care or hygiene items

  • Customized or personalized products

  • Clearance or sale items (unless damaged or incorrect)

3. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 48 hours of delivery.

  2. Send your order number along with clear photos or videos of the product.

  3. Our support team will review your request and respond within 2–3 business days.

4. Refund Process

Once your returned item has been inspected and approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method where possible.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or JazzCash/EasyPaisa, depending on the customer's preference.

5. Return Shipping

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

  • If the return is due to a change of mind or any customer-related reason, the customer is responsible for the return shipping charges.

6. Order Cancellation

  • Orders can be canceled before they are shipped.

  • Once an order has been dispatched, it cannot be canceled.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.

We appreciate your trust and thank you for shopping with us.